General conditions of sale
1. Scope of application
The purchase and sale contracts concluded through electronic commerce https://feelyouroptimum.co.uk/ between Hifas da Terra S.L. and the consumer will be governed by the following General Contracting Conditions.
2. Parties to the contract
The purchase and sale contract is concluded with Hifas da Terra S.L. (hereinafter, HdT), with Tax Identification Code B 36409290, with registered office at Portamuiños 7, Bora 36154, Pontevedra, registered in the Commercial Registry of Pontevedra, Volume 2701, Book 2701, Folio 178, Section 8 Sheet PO-29986 . You can contact us by phone +34 986 861 087, or by email at atencion@feelyouroptimum.co.uk.
3. Conclusion of the contract
By clicking on the “place the order” button, you issue a binding declaration of will by which you accept the conclusion of the order and are obligated to pay for it. You will then receive acknowledgment of receipt of your order, which confirms the conclusion of the contract.
4. Language
The contract may be formalized in Spanish.
5. Contract file
Contracts concluded in the online store are archived. You can access orders placed in your customer account or by sending an email to customerservice@feelyouroptimum.co.uk
6. Price
The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly stated otherwise, the prices indicated do not include shipping costs. Deliveries made to destinations outside the European Union may involve additional costs and may be subject to fees and taxes, especially those of a customs nature and on value added to imports. All expenses incurred by the non-EU destination will be assumed by the buyer.
7. Delivery
The products offered on the website will only be sent to addresses in Spain.
All purchases made before September 1 (pre-order) will be shipped starting September 1, 2022.
Orders placed before 11:00 in the morning, if payment has been confirmed, will be shipped the same day*. Orders placed after 11:00 a.m., once payment is confirmed, will leave the warehouses the business day after processing*.
In Spain, deliveries will be made to the regions of the Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla. No shipments will be made outside the mentioned delivery areas. The delivery time is:
Standard: 48-72 hours*
European Standard (Ceuta and Melilla): 72-96 hours *
*As of September 1, 2022.
The delivery time always refers to business days so it does not include weekends or holidays.
Holidays to take into account in 2022 that could affect the delivery of orders:
October 12 °
November 1st
December 6, 8 and 26
Products whose deliveries require different deadlines will reflect this particularity in their description. The product will only be sent once payment has been received.
8. Shipping costs
Shipping is free on all orders placed at Optimum to the destinations listed above.
Payment methods
The following payment methods are offered: credit/debit card.
The order will be completed once we verify your payment
10. Transfer of risk
The risk of loss or deterioration of the merchandise will be transferred to the consumer when he or a third party indicated by him, other than the carrier, has acquired its material possession.
It is important that you inspect the package upon delivery. If you detect that the package is in poor condition, report the problem to the transport agency and contact: attention@feelyouroptimum.co.uk.
11. Information on withdrawal for consumers
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify us at Hifas da Terra S. L., Portamuiños 7 Bora, 36164 Pontevedra, telephone +34 986 86 10 87, e-mail: atencion@feelyouroptimum.co.uk of your decision to withdraw from the contract through of an unambiguous statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form below, although its use is not mandatory. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.
Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first. You must notify us of your withdrawal by email at atencion@feelyouroptimum.co.uk so that we can request the collection of the goods without any undue delay and, in any case, no later than within a period of 14 calendar days from the date on which to inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired. You must assume the direct cost of returning the goods.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal will not be applicable to contracts that refer to:
a) The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
b) The supply of goods that may deteriorate or expire quickly.
c) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
d) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
Withdrawal Form Model
You can send it in the form of an email with the subject “Withdrawal form” followed by the order number.
(You must only complete and send this form if you wish to withdraw from the contract)
– To the attention of Hifas da Terra S.L Portamuiños 7, Bora 36154 Pontevedra, atencion@feelyouroptimum.co.uk: – I/we hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the next good/provision of the following service (*) – Ordered on/received on (*)
– Name of the consumer and user or consumers and users
– Address of the consumer and user or consumers and users
– Signature of the consumer and user or of the consumers and users (only if this form is presented on paper)
– Date
(*) Delete as appropriate.
12. Guarantees
All products offered on the website have a 2-year legal guarantee of conformity in accordance with the conditions established in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
13. After-sales service
Our customer service is at your disposal to address any possible claim. You can contact us by phone +34 986 8610 87, at the email address Hifas da Terra S.L., Portamuiños 7 Bora 36154 Pontevedra, Spain. You can also contact us by email at attention@feelyouroptimum.co.uk.
14. Reservation of domain
Ownership of the product will be transferred through full payment of the price.